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Maintenance Bot References
Priority Rules
Define how the bot assigns priority to maintenance requests. Upload a CSV mapping issue types to Emergency, High, Medium, or Low priority.
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Max file size: 20MB
Knowledge Base
Define the questions and troubleshooting steps the bot uses when triaging issues by category.
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Max file size: 20MB
Tenant Responsible
Define which issue types are the tenant's responsibility rather than a maintenance request.
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Max file size: 20MB